role-plays

 

At the Travel Agency

Student A: You are a customer planning a holiday. You want a relaxing beach vacation, but you're on a budget. Ask about options, prices, and activities.
Student B: You are the travel agent. Offer destinations, explain packages, and try to meet the customer’s needs.

Functions practiced: asking for information, making suggestions, expressing preferences, polite conversation.

Returning a Product

Student A: You bought a pair of headphones last week, but they stopped working. Go to the shop and ask for a refund or exchange.
Student B: You are the shop assistant. Ask for the receipt, check the condition of the product, and explain the return policy.

Functions practiced: complaining politely, requesting, explaining problems, giving reasons.

Choosing a Restaurant

Student A: You and your friend want to go out for dinner, but you have different tastes. You prefer Italian food.
Student B: You prefer something spicy, like Indian or Thai. Try to agree on a restaurant.

Functions practiced: giving opinions, agreeing/disagreeing, making compromises, persuading.

Making Plans for the Weekend

Student A: You want to go to the cinema and then get dinner.
Student B: You’re free, but you’d rather do something outdoors, like go for a walk or have a picnic. Discuss and make a plan you both like.

Functions practiced: making suggestions, expressing preferences, reaching agreement.

Booking a Hotel Room

Student A: You are calling a hotel to book a room for 3 nights. Ask about prices, breakfast, Wi-Fi, and check-in times.
Student B: You are the hotel receptionist. Answer questions and help make the booking.

Functions practiced: asking for information, making a reservation, polite formal English.

1. At the Travel Agency

Travel Agent (B): Good morning! How can I help you today?
Customer (A): Hi! I’m looking for a relaxing beach holiday, but I’m on a tight budget.
B: Sure! How about a week in Greece? We have a special offer for €500, including the flight and hotel.
A: That sounds good. Is breakfast included?
B: Yes, breakfast is included. And the hotel is just 5 minutes from the beach.
A: Great! Are there any activities nearby?
B: Yes, you can try snorkeling, boat trips, or just relax.
A: Perfect. Can I book it now?

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2. Returning a Product

Customer (A): Hello, I bought these headphones last week, but they’ve stopped working.
Shop Assistant (B): I’m sorry to hear that. Do you have the receipt?
A: Yes, here it is.
B: Thank you. Let me check... Yes, it’s still under warranty. Would you like a refund or an exchange?
A: I’d prefer an exchange if possible.
B: No problem. Let me get a new pair for you.
A: Thank you very much!

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3. Choosing a Restaurant

A: I’m starving! Let’s get dinner. I feel like Italian food tonight.
B: Hmm, I had pasta yesterday. I’d prefer something spicy—maybe Indian or Thai?
A: Thai sounds good too. There’s that Thai place near the station.
B: Yes! They have great curry. Let’s go there.
A: Perfect. Let’s leave in 10 minutes.

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4. Making Weekend Plans

A: What are you doing this weekend? Want to go to the cinema?
B: I’d love to, but the weather’s supposed to be nice. Maybe we could go for a walk instead?
A: Hmm... how about we go for a walk in the afternoon, and then the cinema in the evening?
B: That sounds perfect! What movie do you want to see?
A: The new action film. It starts at 6.
B: Great! Let’s meet at 2 for the walk.
A: Deal!

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5. Booking a Hotel Room

Guest (A): Hello, I’d like to book a room for 3 nights, please.
Receptionist (B): Certainly. What dates would you like?
A: From the 10th to the 13th of October.
B: We have a double room for €80 per night, including breakfast and free Wi-Fi.
A: That sounds good. What time is check-in?
B: Check-in is from 2 p.m., and check-out is by 11 a.m.
A: Okay, I’d like to book it.
B: Can I have your name and phone number, please?